Share your experience with Velliv
Share your experience with Velliv
We value your feedback and would love to hear from you if you have experiences you’d like to share with us, so we can improve our services.
There’s a difference between sharing positive or negative experiences with us and filing a complaint about the handling of your case. It’s always a good idea to start by reaching out to the department you’ve been in contact with. This is the easiest and fastest way for both you and us.
Contact us
You can write to us using our contact form and get in touch with the department you’ve been in contact with.
You can also use the contact form if you have questions for us – e.g. about investments or insurance – or need advice.Give us your feedback
Feedback
You can use our feedback form to share your thoughts, whether it's a compliment or a concern.
This might be the case if you:- think there’s something we should do more or would like to compliment an advisor
- experience functions that don’t work or have technical issues
- have had good or bad experiences with Velliv – e.g. if you feel your case is stuck or you’ve been treated poorly.
Submit a complaint
When you submit your case to Velliv’s complaints manager, it will be directed either to the Director of Customer Services or the Director of Claims, depending on what you’re complaining about.
You can submit a complaint if you:
- disagree with our decision regarding your case
- are dissatisfied with the handling of your case
Alternative options for filing a complaint
If you want a completely impartial evaluation of your case, you can contact the Insurance Complaints Board (Ankenævnet for Forsikring), Østergade 18, 2., 1100 København K. The board handles complaints about all types of insurance.
To have your complaint processes, you must be able to document that we do not agree with you. You can read more about this on ankeforsikring.dk.
You can file a complaint through ankeforsikring.dk. Det koster 300 kroner. There’s a fee of DKK 300. On the Insurance Complaints Board’s website, you can also read about their previous decisions.