Skip to main content

Share your experience with Velliv

Share your experience with Velliv

We value your feedback and would love to hear from you if you have experiences you’d like to share with us, so we can improve our services. 
 
There’s a difference between sharing positive or negative experiences with us and filing a complaint about the handling of your case. It’s always a good idea to start by reaching out to the department you’ve been in contact with. This is the easiest and fastest way for both you and us. 

​Alternative options for filing a complaint 

If you want a completely impartial evaluation of your case, you can contact the Insurance Complaints Board (Ankenævnet for Forsikring), Østergade 18, 2., 1100 København K. The board handles complaints about all types of insurance. 
 
To have your complaint processes, you must be able to document that we do not agree with you. You can read more about this on ankeforsikring.dk. ​

You can file a complaint through ankeforsikring.dk. Det koster 300 kroner. There’s a fee of DKK 300. On the Insurance Complaints Board’s website, you can also read about their previous decisions.