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Make a claim on your critical illness cover

Make a claim on your critical illness cover

If you’re struck by a serious illness such as cancer or have a heart attack, you may be eligible for a tax-free disbursement from your cover for certain critical illnesses. 

Check whether you’re covered in case of critical illness by logging in

Are you unsure about which diagnoses are included under your cover? You can get an overview in your pension overview, where your terms and conditions are listed. 

  • Log into Mit Velliv

    • Follow these steps

    1. Submit a claim

      Start by filling out our online claims form here.

    2. Send us a copy of your medical records

      If you have a copy of your medical records from the hospital or specialist, please send them to us. 

    3. We process your case

      We’ll review whether we have enough information to assess whether you can receive a disbursement from your cover. If we need more information, we'll contact the hospital or specialist you've been in contact with to obtain additional information about your illness. 

    4. You’ll receive a decision

      We’ll contact you once we have all the necessary information and can inform you of the outcome of your claim. 
       

    Submit a claim

    Your application will be sent via a secure connection. 

  • Submit a critical illness claim
  • Submit a critical illness claim on behalf of your child

    • Send your documents directly to us

    If you have a copy of your medical records from the hospital or specialist, you can upload them here. 
    See instructions on how to access your medical records on sundhed.dk. 

    See instructions on how to access your medical records on sundhed.dk (in danish)

  • Submit documents

    • Do you need help?

      If you are unsure about how to use your insurance, you can always contact Velliv Health.

      +45 70 33 37 13

    Our phones are open

    Monday to Thursday: 8.30 – 16:00
    Friday: 9:00 – 16:00