How we process your data

If you are a Velliv customer, you can read here how we process your data.

  • We are the controller – how do you contact us?

    Velliv is controller for the processing of your personal data. You find our contact details below.

    Velliv 
    Lautrupvang 10 
    2750 Ballerup 
    CVR-nr.: 24260577 
    Telefon: 70339999 

  • Contact details of our Data Protection Officer

    If you have any questions regarding our processing of your data, please contact our Data Protection Officer. 
    You can contact our Data Protection Officer in the following ways: 


    Letter:
    Velliv 
    Attn.: Data Protection Officer 
    Lautrupvang 10 
    DK-2750 Ballerup

  • The purposes and legal basis for processing your personal data

    When establishing a pension and/or insurance scheme, we need the information necessary to make a quote, establish and administer your scheme. We use the information to perform the agreement we conclude with you, including advisory services, customer care, administration and statutory reporting.  

    The processing of your data takes place with reference to Article 6(1)(b) of the General Data Protection Regulation. 

    If you have given consent to disclosure and/or marketing, processing takes place according to Article 6(1)(a) of the General Data Protection Regulation.

    You can read more about consent under 'Right to withdraw consent'.

  • Categories of personal data

    We process the following categories of personal data about you:

    General personal data, including name, address, e-mail, salary information and job title.

    We collect your civil reg. no. 

    Sensitive information, including health information. We only collect and process personal information subject to your consent. We obtain the information from you, public authorities, authorised health professionals, Danish Centre of Health & Insurance or other insurance companies/pension funds.

  • Recipient or categories of recipients

    We have a duty of confidentiality with regard to your and other customers’ circumstances and may not unlawfully disclose or pass on information.

    We only disclose information to the extent we are entitled or required to do so according to legislation or when we have obtained your consent. The recipients of information could be your bank, insurance brokers and insurance agents, insurance companies/pension funds or public authorities, including SKAT and the Danish Financial Supervisory Authority.

  • Where do personal data come from

    The information we receive come from you. Moreover, we receive information from public authorities, including SKAT and the Central Office of Civil Registration.

    If you choose to transfer a pension scheme from another pension provider, we will usually also receive information from that company.

  • Storing your personal data

    We store your personal data in accordance with the Danish Limitation Act in force from time to time. Your personal data will be erased 10 years after the end of your customer relationship.

    If this proposal does not result in a customer relationship, your information will be erased after three months. 

    If your proposal cannot be accepted due to health information, we store your information for one year after which we erase your information.

  • The right to withdraw consent

    If the processing of your data is based on your consent for marketing or disclosure, you may withdraw your consent at any time. You can do so by contacting us using the contact details specified above.

    If you decide to withdraw your consent, it does not affect the lawfulness of our processing of your personal data on the basis of your previous consent and until the time of withdrawal. As a result, if you withdraw your consent, it does not take effect until the time of withdrawal.

  • Your rights

    According to the General Data Protection Regulation, you have certain rights in relation to our processing of your data. If you want to exercise your rights, please contact us.

    Right to access data 
    You have the right to access the data we process about you.

    Right to rectification
    You have the right to rectification of inaccurate data about you.

    Right to erasure
    In certain cases, you have the right to have data about you erased before the time at which we would otherwise generally erase data.

    Right to restriction of processing

    We only use your data for the lawful purposes for which they have been collected.

    In some cases, you have the right to have the processing of your personal data restricted. If you have the right to restricted processing, in future we may only process the data – except for storage – with your consent or if required for the establishment, exercise or defence of legal claims or for the protection of a person or important public interest.

    Right to object
    In some cases, you have the right to object to our otherwise lawful processing of your personal data. 
    You also have the right to object to the processing of your information for direct marketing purposes.

    Right to transmit data (data portability)

    In some cases, you are entitled to receive the personal information you have provided in a structured, commonly used and machine-readable format and have the right to transmit those data from one controller to another without hindrance.

    You can read more about your rights in the Danish Data Protection Agency’s guide to the right of data subjects, which is available on datatilsynet.dk.

  • Complaint to the Danish Data Protection Agency

    You are always welcome to contact our Data Protection Officer if you are not satisfied with or have questions regarding our processing of your data. Contact details are specified in section 2.

    You may at any time file a complaint with the Danish Data Protection Agency regarding Velliv’s processing of your personal data. However, you should always contact us, if you believe that we have processed your personal data contrary to the personal data regulation. This way, you can have our explanation of the case. You can contact the Danish Data Protection Agency by e-mail to dt@datatilsynet.dk or read more on datatilsynet.dk.